The delivery of the products is made after the completion of the order on the Site and after its payment.
The Merchant provides appropriate packaging for the products.
The maximum delivery time for the products is 14 working days to each point, to which they are delivered. In exceptional and unforeseen circumstances, this period may be extended by the Merchant informing the User in a timely manner. If it is possible shorter delivery time, information will be provided during the purchase process of the products.
For the delivery of its products, the Merchant uses courier and postal services of licensed suppliers.
The delivery price is determined during the purchase process. The delivery price varies according to the terms and prices of the supplier company. The price of the delivery cannot be changed after the payment of the order.
Delivery, Cancellation, Return
Shipping Policy
Order Cancellation Policy
The Customer has the right to refuse an order at any time after its successful completion within the legal period of 14 days after receiving. Canceling an order can be canceling the whole order or canceling part of the order.
Cancel entire order:
- represents the rejection of all products included in the order
- grounds for refusal are not required
- after its completion, but before it is sent, the order: will not be sent at all; the Refund Policy enters into force
- after its dispatch: the Return Policy enters into force; The Customer is obliged to organize the return
- represents the rejection of all products included in the order
- grounds for refusal are not required
- after its completion, but before it is sent, the order: will not be sent at all; the Refund Policy enters into force
- after its dispatch: the Return Policy enters into force; The Customer is obliged to organize the return
Cancel part of an order:
- constitutes a rejection of one or more, but not all, of the products included in the contract
- The Client is obliged to contact the Merchant in advance by email
- The trader may refuse to partially cancel the order and demand the return of the entire order
- upon agreement and given by the Merchant for partial refusal:
-- after its completion, but before it is sent: only products that have not been refused will be sent; the Refund Policy enters into force
-- after its dispatch: the Return Policy enters into force; The customer is obliged to organize the return
- constitutes a rejection of one or more, but not all, of the products included in the contract
- The Client is obliged to contact the Merchant in advance by email
- The trader may refuse to partially cancel the order and demand the return of the entire order
- upon agreement and given by the Merchant for partial refusal:
-- after its completion, but before it is sent: only products that have not been refused will be sent; the Refund Policy enters into force
-- after its dispatch: the Return Policy enters into force; The customer is obliged to organize the return
Order return policy
The order return policy enters into force after the order has been sent to the Client and subsequently a wish to cancel the order within the legal term has been registered.
Returned products should not have been worn and with a damaged commercial appearance. The same goes for all ordered gift products and materials.
Upon cancellation of the entire order, all purchased products from this order, including all gift products and / or materials, will be returned in the same package as the products from the order.
In case of cancellation of part of the order, only the products for which the Customer and the Merchant have agreed to be returned through their written communication, can be returned, which may again include gift products and materials.
The buyer to organize the return of the ordered products within 14 days after the arrival of the order.
Upon resale of the products by the Buyer to third parties, (1) the right of return is not transferred to the third party and (2) the term for return by the Buyer is not extended.
Returned products should not have been worn and with a damaged commercial appearance. The same goes for all ordered gift products and materials.
Upon cancellation of the entire order, all purchased products from this order, including all gift products and / or materials, will be returned in the same package as the products from the order.
In case of cancellation of part of the order, only the products for which the Customer and the Merchant have agreed to be returned through their written communication, can be returned, which may again include gift products and materials.
The buyer to organize the return of the ordered products within 14 days after the arrival of the order.
Upon resale of the products by the Buyer to third parties, (1) the right of return is not transferred to the third party and (2) the term for return by the Buyer is not extended.
Replacement policy
Rejected or returned products are not replaced.
Refund policy
The policy for refund of an amount for a rejected order, which has not been sent, enters at the moment of cancellation. The policy for refund of the amount of the rejected order, which has been sent, enters at the moment when the products are returned back to the Merchant.
In case of a rejected order, the Merchant is obliged to refund to the User the amount paid for the ordered products and delivery.
Upon the returned order, the Merchant establishes whether the purchased products have been returned in full and whether they have not been damaged, used or modified. In case the products are returned in their original form, the Merchant is obliged to refund to the User the amount paid for the ordered products. If applicable, the Merchant may refund the amount of delivery paid by the User. The costs for returning the products are non-refundable.
Upon refund, the Merchant undertakes to do it within 14 days. It is permissible to exceed the maximum term for refunding by several days.
In case of a rejected order, the Merchant is obliged to refund to the User the amount paid for the ordered products and delivery.
Upon the returned order, the Merchant establishes whether the purchased products have been returned in full and whether they have not been damaged, used or modified. In case the products are returned in their original form, the Merchant is obliged to refund to the User the amount paid for the ordered products. If applicable, the Merchant may refund the amount of delivery paid by the User. The costs for returning the products are non-refundable.
Upon refund, the Merchant undertakes to do it within 14 days. It is permissible to exceed the maximum term for refunding by several days.
