Frequantly Asked Questions

Can I place an order as a guest?
This service is not currently available.

The product I want to buy is no longer available. Is there still an opportunity to order?
All our products are available in a single piece. If you like a product that is out of stock, you can email us an inquiry; in the inquiry put a link to the product in question. We will check if we have a professional who can knit it. If possible, your product will be deliberately visible with the original to ensure that everything we knit is 100% unique. The difference in question can be agreed by mail (color, motif or knit).

What are the payment methods?
Can I order a product over the phone?

Can I order a product over the phone?
Orders can only be placed through bagasy.eu.

I want to order more than one product. But I still haven't decided on the others. Can I keep the product while I choose the others so that I can only pay for one delivery?
We are unable to offer a save service at this time. You can place several separate orders as soon as you choose your products so that you can be sure that they are yours. When placing each order, send us an email toto inform us that your order is not the last. After you confirm the last order, we will combine your orders into one, we will take the lowest delivery price of all orders as the price for the total package, and we will return the rest of the delivery money to you.
We advise you to send an inquiry early enough before we send the order. After sending the order, we could not combine it with other orders.

Can I cancel an order?
Yes.

Can I return delivery?
Yes.

Can I replace a product?
No.

Why can't I replace a product?
Our products have only one knitted piece. For this reason, we cannot replace it with another.

How do I know how much my order will cost?
The value of your order depends on the country in which the order will be delivered, as well as on the ordered products. The value is formed in the process of completing the order.

Under what conditions can I return my order?
There are no special conditions for return, as long as it is within the regulated period.

What is the deadline for returning my order?
You can return the order within 14 days.

If my order contains more than one product - can I return part of it?
Yes.

And will I be able to get back the amount paid for the returned products?
Yes.

If my order contains more than one product and one of them is damaged - can I only return it?
Yes.

How can I cancel an order and return the products?
Email us at, informing us of your desire to return one, more or all products and send them.

To what address should we send the returned products?
Colorful Life OOD
Ivan Asen II str., 7
2233, Kostinbrod
Bulgaria

Is my personal data that I provide when shopping protected?
Your personal data is completely protected when shopping with us. Our software works with the latest technologies, and we also use excellently protected servers from a reputable hosting provider. We share your personal data only with a payment service provider and a courier company in order to complete and deliver the order.